*JOB FUNCTION:* This position is responsible for ensuring the established and un-established quality standards of MPW and the customer’s expectations are met or exceeded.
*ESSENTIAL FUNCTIONS:*
* 1.
Reviews all payroll reports, promotions, demotions, annual reviews, disciplinary actions, transfers, terminations, employee relations, employee safety, and employee communications.
* 2.
Responsible for expanding the business at the account, identifying and developing other business “opportunities” outside of the account.
* 3.
Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by corporate MPW.
* 4.
Responds to customer related complaints and inquiries, soliciting senior management and/or corporate staff support where appropriate.
* 5.
Reviews the disciplinary practices of managers and supervisors to ensure consistency and fairness.
* 6.
Oversees the location’s inventory needs.
* 7.
Responsible for obtaining a PO for any and all work performed which is outside the scope of the contract.
* 8.
Provides information as related to contract negotiations, as well as being an active participant.
* 9.
Responsible for daily meetings with the customer to review the status of the work schedule.
* 10.
Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup.
* 11.
Manages the MPW expenditures at the account operating level to meet profit goals.
* 12.
Follows OSHA guidelines and MPW safety standards.
* 13.
Ability to follow directions as provided by management.
* 14.
Demonstrates a considerate, approachable, and constructive attitude toward fellow employees and the customer.
* 15.
Performs other duties as directed.
*KEY BEHAVIORS: *
* 1.
Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
* 2.
Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
* 3.
Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
* 4.
Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
* 5.
Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities.
Promoting opportunities within and through referrals.
*QUALIFICATIONS:*
* 1.
Bachelor’s degree in business or engineering, preferred.
* 2.
2+ years management experience, ideally scheduling employees to perform cleaning and quality assurance measures as related to a high-volume paint department or other labor intensive industrial cleaning environment.
* 3.
2+ years P&L experience.
* 4.
Strong business acumen.
* 5.
Professional oral and written interpersonal communication.
* 6.
Prior experience in automotive, industrial, and/or maintenance setting required.
Job Type: Full-time
Pay: $60,000.
00 - $65,000.
00 per year
Benefits:
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Experience level:
* 2 years
Schedule:
* Monday to Friday
* Weekends as needed
Travel requirement:
* No travel
Application Question(s):
* Do you have any water blasting experience?
Work Location: In person
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