Front Desk Agent/Night Auditor

Responsibilities: * Manage online, phone and in-person room reservations * Welcome guests, check them in, distribute room keys and explain the hotel’s amenities * Take payment from customers * Respond to guests’ issues and complaints in a friendly, timely manner * Explain local amenities and attractions to guests * Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms Requirements: * High school diploma or GED * At least two years of customer service experience * One year of front desk experience in the hospitality industry * Excellent verbal communication skills * Availability to work shifts, including evenings, weekends and holidays * Familiarity with resort check-in software * Ability to solve client issues in a friendly and timely fashion * Friendly and welcoming demeanor Job Type: Full-time Pay: $10.
00 - $11.
00 per hour Expected hours: 30 – 40 per week Schedule: * 8 hour shift * Evening shift * Night shift * Overnight shift Work setting: * In-person Application Question(s): * Have you worked as front desk attendant before? Experience: * Hotel experience: 1 year (Required) Work Location: In person