Customer Service Representative

*About us* Jason Graham State Farm is a small business in Phenix City, AL.
We are professional, agile, professional and our goal is to Help people protect against the risk of everyday life and recover from the unexpected.
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```Duties``` - Provide exceptional customer service to clients via phone, email, and chat - Answer customer inquiries and resolve issues in a timely and professional manner - Upsell products and services to maximize sales opportunities - Maintain accurate and detailed customer records through data entry - Communicate effectively with customers to ensure their needs are met - Assist with order processing, tracking, and delivery status updates - Collaborate with cross-functional teams to address customer concerns and provide solutions ```Skills``` - Excellent phone etiquette and communication skills in English and Spanish - Strong ability to upsell products and services to increase sales revenue - Proficient in data entry with high accuracy and attention to detail - Multilingual abilities, particularly in Spanish, are highly desirable - Prior experience in customer service or sales roles is preferred - Ability to work in a fast-paced environment while maintaining a positive attitude - Strong problem-solving skills and the ability to handle difficult customer situations with empathy and professionalism Note: This job description is not intended to be all-inclusive.
The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time Pay: $29,000.
00 - $35,500.
00 per year Benefits: * 401(k) * On-the-job training * Paid time off Experience level: * 1 year Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to commute/relocate: * Phenix City, AL 36867: Reliably commute or planning to relocate before starting work (Required) License/Certification: * Property & Casualty License (Preferred) Work Location: In person