Hotel Front Desk Agent

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest requests, inquiries, and complaints promptly and courteously - Assist with reservations and room assignments - Perform night audit duties, including reconciling accounts and preparing reports - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction Requirements: - Previous experience in guest services or hospitality management preferred - Excellent customer service skills with a friendly and approachable demeanor - Strong communication skills, both verbal and written - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in using hotel reservation systems and computer software - Knowledge of phone etiquette and ability to handle phone calls professionally - Bilingual or multilingual skills are a plus Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
We offer competitive pay, opportunities for career advancement, and a positive work environment.
If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you.
Apply now! Job Type: Full-time Pay: From $11.
00 per hour Benefits: * Employee discount Schedule: * 8 hour shift Work setting: * In-person Experience: * Customer service: 1 year (Required) * Hotel: 1 year (Required) Ability to Relocate: * Phenix City, AL 36867: Relocate before starting work (Required) Work Location: In person