JOB
This position performs clerical and customer service duties in support of office operations.
Collects title Ad Valorem tax on title-required vehicles; processes refund requests; prepares motor vehicle, property tax, and accounting reports.
Assists the general public with questions or concerns; refers individuals to appropriate personnel.
Maintains office inventory.
Issues and renews tags and titles; processes property tax payments; issues decals for mobile homes and Disabled Person parking placards.
Interprets state and local policies, procedures, and laws related to motor vehicles and property taxes.
Enters and retrieves information from Ias World and DRIVES computer systems.
Operates a multi-line phone system.
Mail property tax bills, delinquent notices, and mobile home bills.
Opens, processes, and distributes mail.
Verifies and processes applications for homestead exemptions; processes ‘over 65’ and disabled veteran exemptions; conducts year-round homestead exemption audits.
Examines insurance relief documents for accuracy; removes insurance lapses and suspension penalties.
Prepares daily reports; verifies check totals and currency.
Performs other related duties as assigned.
EXAMPLE OF DUTIES
Knowledge of Driver Record and Integrated Vehicle Enterprise System procedures.
Knowledge of relevant state and local laws, regulations, and ordinances, and departmental policy including sales tax codes and exemptions, use tax, and similar regulations.
Knowledge of the principles of records management.
Knowledge of standard business arithmetic.
Skill in problem-solving and decision-making.
Skill in the provision of customer services.
Skill in operating standard office equipment, computers, and related computer software programs.
Skill in oral and written communication.
Ability to work independently and with minimum supervision.
SUPPLEMENTAL INFORMATION
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping.
The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.
Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
Crouching – bending body forward by bending leg, spine.
Feeling – perceiving attributes of objects by touch with skin, fingertips.
Grasping – applying pressure to object with fingers, palm.
Handling – picking, holding, or working with whole hand.
Hearing 1 – perceiving sounds at normal speaking levels, receive information.
Kneeling – bending legs at knee to come to rest at knees.
Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
Pulling - use upper extremities to exert force, haul or tug.
Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
Reaching – extending hands or arms in any direction.
Repetitive Motion – substantial movements of wrists, hands, fingers.
Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
Standing – for sustained periods of time.
Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
Talking 1- expressing ideas by spoken wordVisual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
Visual Acuity 2 - color, depth perception, field of vision.
Walking - on foot to accomplish tasks, long distances, or site to site.
The work is typically performed in an office.
The work may be occasionally performed outdoors and occasionally in cold or inclement weather.
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